Refund Policy

Last updated: September 21, 2024

Thank you for reading our Refund Policy. This document explains how refunds are handled at Mashyo. By purchasing a membership or digital product from our site, you agree to the terms outlined here.

1. Eligibility for Refunds

  • Refunds are considered only when a request is made within 7 days after purchase, unless otherwise stated.
  • To be eligible, the user must provide proof of purchase (order number, email used, etc.).
  • Digital products, memberships, or services that have been fully delivered or used (e.g. full access, downloaded content, or significant usage) may not be eligible for a refund.

2. Non-refundable Items

Some services or items are non-refundable. These include:

  • Fully delivered digital content once downloaded or accessed.
  • Memberships or subscriptions after more than 7 days of access or after content has been substantially used.
  • Any custom or personalized services/content once work has begun.
  • Fees or charges related to third parties, tools, or software not controlled by Mashyo.

3. How to Request a Refund

If you believe you’re eligible for a refund:

  1. Contact us as soon as possible via [your contact method — e.g. email, contact form].
  2. Include all relevant information: your name, the email or account used during purchase, order ID, date of purchase, reason for requesting a refund, and any supporting material (e.g. screenshots if relevant).
  3. We will review your request and notify you of our decision within 5 business days.

4. Approved Refunds

If your refund is approved:

  • Refunds will be issued via the original payment method used for the purchase.
  • Please note, the timing of when the refunded amount appears in your account may vary depending on your payment provider or bank.
  • Any transaction fees (if payable by us) will be covered by Mashyo; any fees charged by payment platforms outside our control may not be refundable.

5. Partial Refunds

In certain cases, we may issue a partial refund. Examples include:

  • When only part of a product or service has been used.
  • When a refund is approved after partial delivery of service.

Partial refunds depend on the circumstances and will be calculated on a fair basis.

6. Changes to This Policy

  • Mashyo reserves the right to modify this Refund Policy at any time.
  • Any changes will be posted on this page, with the “Last updated” date revised.
  • Changes are effective immediately upon posting. Continued use of our services after changes means you accept the updated policy.

7. Governing Law & Disputes

  • This Refund Policy is governed by the same laws as specified in our Terms of Service.
  • If you believe a dispute exists, you agree to attempt to resolve it informally before pursuing any formal legal action.

If you have any questions or concerns about this Refund Policy or want to request a refund, please contact us at: admin@mashyo.com